RULES

Our Promise: 100% Satisfaction Guarantee.

We believe exceptional service is the key to customer value. Helpfulness, clear communication, fair policies, and follow-through you can trust.

 

Shipping

Fast. Reliable. Straightforward.

We process orders with care and ship as quickly as possible so you can enjoy your SOFT KITTY GANG™ pieces without delay.

  • Orders are typically processed within 1–3 business days
  • You’ll receive a shipping confirmation and tracking number once your order ships
  • Delivery times vary based on location and carrier
  • Shipping costs are calculated at checkout

We pack every order thoughtfully—because how something arrives matters.

 

Returns & Exchanges

Easy. Respectful. Hassle-Free.

If something isn’t right, we’re here to help.

  • Returns are accepted within 15 days of delivery
  • Items must be unworn, unwashed, and in original condition
  • Final sale items are not eligible for return
  • Return shipping costs are on us 

Once your return is received and inspected, refunds are issued to your original form of payment.

 

Exchanges

Need a different size or item?

We recommend returning your original item and placing a new order to ensure availability and faster delivery.

 

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 7 days of delivery. We’ll make it right.

 

How to Start a Return

Email us at [your support email] with your order number, and we’ll guide you through the next steps.